Please stay calm, sometimes an immigration officer needs to conduct additional checks. Please answer the questions truthfully and calmly and show all the documents you have been given by our Customer Care team, confirming your booking with us.

• The first thing you need to do is report this to your airline's lost luggage desk 
• If you have booked an arrival transfer with us, please call our emergency number and inform them so we can ensure your driver is waiting for you 
• Please also contact your travel insurance provider so they can support you

• Please ensure you have followed the instructions on your arrival transfer confirmation and are waiting for your driver at the indicated meeting point. Please wait for your driver inside the arrivals hall 
• If you still cannot find your driver, please go to the information desk and show them the transfer confirmation 
• In the event you still do not find your driver, please call the emergency number on your transfer confirmation 

Your driver will hold a sign with the Alpadia International Languages logo. Only accept a transfer from a greeter holding a sign stating Alpadia International Languages.

Your arrival transfer should be paid and booked on the Wednesday before your arrival at the latest. 

Please call our emergency number, which is listed on your accommodation confirmation, and inform us of your new estimated time of arrival. A member of staff will guide you on how to proceed as it will depend on the type of accommodation booked. 

• It is very important that you read all the information regarding the accommodation you booked before arriving at your destination, so you know what to expect 
• If you still want to change, please speak with the accommodation manager at the school as soon as you can. Changes are subject to availability 

Please call the emergency number. 

We usually send your accommodation confirmation around 10-7 days before departure, however during high season, the accommodation confirmation can be delayed. Please know that you will receive your accommodation confirmation before your departure.

Please refer to the accommodation fact file for this information. If arriving outside the regular check-in hours, contact your Alpadia representative to see if it's possible.

Please contact your host directly to arrange the check-in time. 

If the departure transfer is booked and paid for, then the departure flight details must be sent to the school post-arrival. 

In order to add medical insurance with us, you will need to pay the insurance price on the Friday before your arrival by 3 PM.

You don't need your computer for your first day at school. 

• Please explain the situation to your teacher so they can assess your level and your language skills 
• You can also speak with our academic manager in school 

Please talk to our student services team at the school reception and they will clarify all your doubts related to your timetable. 

Please speak with our student services in school. They will be able to explain the different courses available to you. Please note if you are downgrading your course, you will not be entitled to a refund.

Timetables are allocated to ensure the best student experience possible, taking into consideration the student’s level and school operations. If you want to change your timetable, please contact our student services team at reception. Please note changing your timetable is not guaranteed as it will be subject to availability. 

You can contact our student services team in school or the Alpadia representative who helped book your course. You will receive a new quote for your extension and our team will ensure you get the best deals and offers available. 

Please speak with the student services team in school and they will support you in terminating your course. Please note termination fees apply as per the terms and conditions.

Please speak with our accommodation team in school and they will be able to support you. Be aware accommodation termination fees apply as per our terms and conditions. 

Please speak with the student services team as soon as possible and inform them of your interest in taking a language test. They will support you with how to book but please note the dates and places to sit the exams are limited. Therefore, the sooner you seek our support, the better chance you have of booking the exam on your preferred date.

Most Alpadia schools test their students after five weeks of study. If you want to be tested before, please inform your teacher.  

All Alpadia students with a minimum attendance of 80% will receive a certificate of their level upon completing their studies.

You can only book an activity once at school with our activity service. It is not possible to book an activity before your arrival.